Shipping Policy

This policy explains how NICOXYN ships orders placed at www.nicoxyn.com.

1. Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. During busy periods or sales, processing may take a little longer. You will receive an email confirmation when your order is placed and another when it ships.

2. Shipping Destinations

We ship to the destinations offered at checkout. If your address is not available, please contact us at support@nicoxyn.com and we will see what we can do.

3. Delivery Times

Estimated delivery times are shown at checkout and depend on your location and the shipping method you choose. These are estimates, not guarantees. Delays can happen because of carriers, weather, customs or public holidays.

4. Shipping Rates

Shipping charges are calculated at checkout based on your location, the weight of your order and the shipping method. Any free shipping offers will be shown on the Site along with their conditions.

5. Tracking

Once your order ships, we will email you a tracking number or link where available. Tracking can take up to 48 hours to update after dispatch.

6. Customs, Duties and Taxes

For international orders, your parcel may be subject to import duties, taxes or customs fees charged by your country. These are not included in our prices or shipping charges and are the buyer's responsibility, unless shown otherwise at checkout. Customs policies vary, so please check with your local customs office if unsure.

7. Restricted Shipping

Some products, such as fragrances and candles, may be subject to carrier or destination restrictions on air or international shipping. If an item in your order cannot be shipped to your location, we will contact you to offer an alternative or a refund.

8. Discreet Packaging

All orders, including detox and testing kits, are packed discreetly. The outside of the package does not describe its contents.

9. Incorrect Address

Please check your shipping address carefully before placing your order. We are not responsible for orders sent to an incorrect or incomplete address supplied by the customer. If you notice a mistake, contact us immediately and we will try to correct it before dispatch. Re-shipping costs may apply if an order is returned to us because of an address error.

10. Lost, Delayed or Damaged Parcels

If your order has not arrived within a reasonable time after the estimated delivery date, is lost, or arrives damaged, please email support@nicoxyn.com with your order number. We will work with the carrier to resolve it. For damaged items, see our Refund Policy.