Refund Policy

We want you to be happy with your NICOXYN purchase. This policy explains when you can return an item and how refunds work for orders placed at www.nicoxyn.com.

1. Return Window

You may request a return within 3 days of the delivery date.

2. Eligible Items

To be eligible, items must be:

unused, unopened and in their original, sealed packaging;
in the same condition in which you received them;
accompanied by your order number or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

perfumes and candles that have been opened, used or tested, unless faulty (see section 4);
detox and testing kits that have been opened or used, or whose seals are broken;
gift cards and digital products;
items marked as final sale.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, leaking, defective or is not what you ordered, email us at support@nicoxyn.com within 7 days of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund, including original shipping, and cover the cost of the return where needed.

5. How to Start a Return

Email support@nicoxyn.com with your order number and the item(s) you wish to return.
Wait for our confirmation and return instructions. Please do not send items back without approval, as returns sent without it may not be accepted.
Pack the item securely in its original packaging and send it as instructed.

Unless the return is due to our error (see section 4), return shipping costs are the customer's responsibility and are non-refundable. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

6. Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days, although your bank or card provider may take longer to show it. Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

To exchange an item, return the original item following the steps above and place a new order for the item you want.

8. Order Cancellations

You can cancel an order before it ships by emailing us as soon as possible. Once an order has been dispatched, it can no longer be cancelled and the return process applies.

9. Late or Missing Refunds

If you have not received your refund after the time above, first check your bank account and contact your card provider, then contact us at support@nicoxyn.com.