Privacy Policy

This Privacy Policy explains how NICOXYN ("we", "us", "our") collects, uses and shares your personal information when you visit or buy from www.nicoxyn.com (the "Site"). By using the Site, you agree to the practices described below.

1. Information We Collect

Information you give us

Contact details: name, email address, phone number, billing and shipping address.
Order details: products purchased, order history and delivery instructions.
Account details: if you create an account, your login email and password (stored in encrypted form).
Communications: messages you send us by email, WhatsApp, social media or our contact form.
Marketing preferences: if you subscribe to our email list.

Information collected automatically

Device and browser information, such as IP address, browser type, operating system and time zone.
Usage information, such as pages viewed, links clicked, referring website and time spent on the Site.
Cookies and similar technologies (see section 6).

Payment information

Payments are handled by secure third-party payment providers. We do not store your full card number or security code on our servers.

2. How We Use Your Information

To process and deliver your orders, send confirmations and handle returns or refunds.
To provide customer support and respond to your questions.
To create and manage your account.
To send marketing emails or messages, where you have agreed to receive them. You can opt out at any time.
To detect and prevent fraud and keep the Site secure.
To improve our products, website and customer experience.
To comply with legal obligations.

3. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted parties who help us run the store:

Shopify, which hosts our online store and processes orders.
Payment processors, to take payment securely.
Shipping and courier companies, to deliver your order.
Email, marketing, advertising and analytics providers, to communicate with you and understand how the Site is used.
Professional advisers, authorities or law enforcement, where required by law.

These providers may only use your information to perform services for us and must protect it appropriately.

4. Detox & Testing Kits

We treat orders for all products, including detox and testing kits, with the same confidentiality. Orders are packed discreetly, and we use your information only to fulfil your order and provide support. We do not receive or store any test results.

5. Data Retention

We keep your personal information only as long as needed to fulfil orders, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements. When it is no longer needed, we delete or anonymise it.

6. Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, understand how the Site is used and measure advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information.
Object to or restrict certain processing.
Withdraw consent to marketing at any time by using the unsubscribe link in our emails.

To make a request, contact us using the details in section 11. We may need to verify your identity first.

8. Data Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Transfers

Our service providers may process your information in countries other than your own. Where this happens, we take steps to ensure your information remains protected.

10. Children's Privacy

The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.